We know that sending flowers is always about feelings, so we do everything we can to make both you and the person receiving them happy with the experience of giving and receiving a gift.
We value our customers and give you the following guarantees:
Fresh flowers and a well-made bouquet
We take great care with the quality of our work and do everything we can so that the bouquet delivered looks as close as possible to the one you chose and is made of fresh flowers. We choose our partner florists carefully and hold their work to high standards. If for any reason you are not happy with the bouquet that was delivered, please contact us right away (within two business days of the delivery). If the flowers turn out not to be fresh or the florist’s work is poor, we will deliver a new bouquet to the recipient at our expense.
Delivery on time
We do everything we can for the recipient to receive the order on the date you chose. Sometimes an order cannot be delivered for reasons beyond our control (for example, a wrong phone number, or the recipient is out of town). In such cases we contact you promptly and agree on what to do next.
If an order is not delivered on time through our fault, we will deliver it as soon as possible, together with a box of chocolates as our apology.
Your money back when you cancel in time
If you cancel your order in time (before it has been arranged and prepared for delivery, or delivered), we will refund the full price of the order right away (for cryptocurrency payments, minus the network fee, which depends on the coin).
Safe and secure card payments
Card payments are processed by PayPal: your card details go over a secure SSL connection directly to PayPal. No one at our company has access to your banking information.
Our site uses a 256-bit SSL certificate, so everything you send us is encrypted.
Privacy
We take privacy very seriously. We never sell or share your details or the recipient’s: the florist receives only what is needed for the delivery, and the information is carefully protected from anyone else. Learn more in our Privacy Policy. Every employee who has access to customers’ personal information (address, phone number, the message on the card) signs a non-disclosure agreement.
If you would like to stay anonymous to the recipient, we do not tell them who sent the order.
Quick replies
We answer quickly by email, Telegram and WhatsApp, and we stay in touch with you to clarify details, answer questions, make changes to your order or tell you about its delivery. You can always contact us if you have any questions.
Every customer matters to us, so we will do everything we can for you to be happy with our work. Our regular and returning customers are the proof. We hope that once you try our flower delivery to the United States, Canada, the countries of the former Soviet Union, the United Kingdom, Thailand, the UAE and other countries, you will become a regular customer too and surprise your loved ones with flowers with our help!