Delivery Guide

Table of Contents

  1. Where We Deliver
  2. Delivery Fee
  3. Delivery Time
  4. Weekend Delivery
  5. Next-Day Delivery
  6. Holiday Delivery
  7. Surprise Delivery
  8. Delivery Confirmation
  9. Incomplete/Incorrect Delivery Information
  10. Recipient Not Available
  11. Cancellations and Refunds

1) Where We Deliver

  • Former USSR

    FlowersUSSR specializes in flowers and gifts delivery to the countries of the former Soviet Union (Russia, Ukraine, Belarus, Moldova, Estonia, Latvia, Lithuania, Armenia, Georgia, Azerbaijan, Kazakhstan, Kyrgyzstan, Turkmenistan). We work directly with trusted partnering local florists in each city who gather a flower arrangement or a gift basket you choose and deliver it to your loved one.

  • USA and Canada

    We have an extensive network of partnering florists throughout the USA and Canada that makes it possible for our customers to arrange flower delivery to almost any city, town or suburb in the USA and Canada.

  • Other countries

    We are currently expanding our network with florists in many European, Middle Eastern and Asian countries. We partner with local florists in major cities of Spain, England, Germany, the Czech Republic, France, Greece, the UAE, Israel, Australia, Ireland, Malaysia and Singapore. Please inquire about the possibility of delivering to a desired city; most likely we can help you to bring a smile to your dear ones far away from you.

2) Delivery Fee

The delivery fee is already included in the price indicated in our catalog. No extra fees: neither a delivery fee nor tax charges will be added to your final amount at the time of checkout. We make it easy for you: the price you see is the price you pay at the checkout.

However, in situations when the delivery place is a rural area located remotely from any city or town with a flower shop (such as villages in Ukraine, Russia or Belarus), we reserve the right to ask for an additional fee to cover transportation expenses. This request will be communicated to the customer after the order is placed and we find out from a local florist in the closest city the amount needed for the delivery to the requested remote area.

3) Delivery Time

You can specify the desired delivery time at the time of placing your order; however, our partnering local florists always call the recipient to arrange the time of delivery convenient for the recipient.

  • Russia

    Most flower shops in Russia are open extended hours and can deliver flowers and gifts until midnight.

  • Ukraine, Belarus, Moldova and other countries of the CIS:

    Delivery time in the countries of the CIS other than Russia can vary, with the majority of florists making deliveries until 6 p.m. local time. Florists always call the recipient to schedule the delivery time convenient for the recipient.

  • USA and Canada:

    Most of our partnering florists in the USA and Canada are open 9 a.m. to 5 p.m. Monday to Friday and 9 a.m. to 2 p.m. on Saturday. We cannot guarantee the exact time of delivery in most cities and suburbs of the USA and Canada. Most florists make morning and afternoon deliveries and do not deliver at specific times. You can specify, when making your order, whether it is OK to leave the flowers by the front door in case the recipient is not home at the time of the delivery attempt. If you desire your order to be delivered in the morning, please send the order before 3 p.m. local time a day before the delivery date. We will not be able to guarantee morning delivery for orders made after 3 p.m. local time.

4) Weekend Delivery

Our company and partnering florists in Russia, Ukraine, Belarus, Moldova and other countries of the former USSR are open and deliver flowers and gifts 7 days a week.

Flower delivery in most areas of the USA and Canada is performed from Monday to Saturday with only a few exceptions in major US and Canadian cities where Sunday delivery is also possible.

5) Next-Day Delivery

The earliest delivery date is the next day; same-day delivery is not available in any country. You choose the date at checkout, and the florist delivers on that date.

Before Valentine’s Day, March 8 and Mother’s Day, please order at least three days ahead: these are the florists’ busiest days.

When a flower is out of season locally, the florist replaces it with one of the same value and keeps the style and colors of the bouquet; roses are never replaced with other flowers without asking you first.

6) Holiday Delivery

Due to a high volume of orders for the major holidays, we recommend that your order be placed at least 3 days before a major holiday. We do not guarantee timely delivery if your order is placed any day after the recommended day.

  • List of major holidays in Russia and the CIS:

    • New Year’s Eve – December 31
    • St. Valentine’s Day – February 14
    • International Women’s Day – March 8
    • Day of Knowledge – September 1

  • List of major holidays in the USA

    • Christmas Day – December 25
    • St. Valentine’s Day – February 14
    • Mother’s Day – second Sunday of May
    • Thanksgiving – fourth Thursday of November

7) Surprise Delivery

If not stated otherwise, we always call the recipients to arrange the delivery time with them. If you would like to surprise your loved one and have the delivery made without a call prior to delivery, please specify it in the “Comment” section during checkout or email us with the order number to notify us about the surprise delivery. Please note that in the case of a surprise delivery, you take a risk. If the address turns out to be wrong or the recipient is not at home, we can make another attempt to deliver at the additional cost of re-delivery. If the second attempt fails and there is nobody to leave the order with (the recipient himself or a neighbor), the order will be considered fulfilled and no refund will be given.

8) Delivery Confirmation

We email you as soon as the florist confirms the delivery. We cannot send a photo of the delivered bouquet: the florist network that fulfills our orders does not offer one. You can see bouquets our florists have delivered on the Photos of Deliveries page.

9) Incomplete/Incorrect Delivery Information

If the delivery information provided by the customer when placing the order turns out to be incorrect or incomplete (for example, an incomplete phone number), we will attempt to contact the customer to receive the correct information. In such cases FlowersUSSR does not guarantee on-time delivery, as it might take additional time to gain correct information from the customer. Once we receive the correct delivery information, we’ll continue our attempts to reach the recipient to arrange the delivery.

In case of a surprise delivery (no phone call prior to delivery), it is imperative that the recipient’s address is complete and correct. If the florist goes out to deliver and finds out that the address was incorrect, non-existent, or the recipient does not live there, the flowers will be returned to the flower shop and the customer will be informed about the inability to make a delivery. Any subsequent attempts to re-deliver might require an additional fee to cover the courier’s expenses. At all subsequent attempts to deliver the flowers, FlowersUSSR cannot guarantee the freshness of the arrangement and flowers and will not accept claims regarding the quality of the flowers.

If the customer does not have correct information after the first unsuccessful attempt to make a re-delivery, the order will be considered delivered and no refund will be issued.

10) Recipient Not Available

  • In the USA and Canada:

    If the recipient is not available to accept the order (not home or in the office), the florist will return the flowers to the shop and leave a notice on the door with the phone number to call. The florist will attempt to contact the recipient, and redeliver at another time. The florist may request an additional fee for redelivery. If the recipient is out of town, the florist will reschedule the delivery for the day when the recipient returns to the specified delivery location.

  • In All Other Countries:

    Our partnering florists always call the recipient prior to the delivery attempt to arrange a convenient time and ensure that the recipient is at the provided address. However, in cases when the recipient does not answer the phone, the phone is out of service or in any other cases preventing the florist from speaking directly to the recipient, the order will be held until the florist can reach the recipient. Multiple attempts to call are made throughout the day and we contact the sender to inform them about the situation. Inability to reach the recipient can lead to late delivery or a missed delivery date, for which FlowersUSSR does not bear any responsibility. The order will be delivered as soon as the florist reaches the recipient and arranges the delivery time. You can choose to have the flowers or gifts delivered without a prior call or have special instructions to leave the flowers with neighbors. Please notify us about your preferences in the Comment section when placing the order or email us with special instructions for delivery.

11) Cancellations and Refunds

Your order can be canceled at any point before the delivery has been attempted for a full refund.

A partial refund may apply in situations where deliveries have been attempted but not successful. In this case, there is a possibility that during the refund process the delivery fee may be retained. However, that is not so in all cases and will depend on the country and city of delivery.

  • Bitcoin and Cryptocurrency Order Refunds

    Please note that any Bitcoin or cryptocurrency refund — even if it’s a full refund — will always be refunded minus the network/transaction fee for the respective cryptocurrency. By placing an order on our website with any cryptocurrency, you agree to these terms.

  • If You’re Not Satisfied With Your Order

    If for any reason you’re not satisfied with your order and if your dissatisfaction resulted from our mistake, you will be eligible for a full or partial refund, depending on the severity of the issue.

  • SCAMMERS BEWARE!

    If you are caught (or suspected of) being part of a celebrity scam scheme, online dating scam, or any other scam, and if you paid for your order with any form of cryptocurrency, your order will be canceled; and if you are unable to prove your identity, you WILL NOT BE REFUNDED. We strive to protect recipients that may fall victim to scams and fraud. Furthermore, if needed, documentation will be prepared and sent to the appropriate law enforcement authorities.